A Contact Center can can be the life blood of your organization. Whether revenue producing, customer service related or a combination of both, it's all about improving the customer experience. Being a premier provider of customer service itself, Telserv understands the need to improve quality of service and the experience that a customer has when they contact your company.
Telserv can help design a state-of-the-art Contact Center solution that enhances your business and builds customer loyalty! Telserv leverages our expertise and technology solutions from Avaya and Cisco to design, implement and manage advanced contact centers for clients across Connecticut, Massachusetts and New England. Our customer service specialists work with your team to design a solution that optimizes the customer experience and drives customer satisfaction.
Whether you require a traditional Call Center, or a Multichannel Contact Center, a VoIP Solution, hosted, premise or hybrid - Telserv will conduct a comprehensive discovery process to thoroughly review your business needs and communications challenges. We then design and tailor an efficient solution that will fulfill your business goals and meet your budget. An experienced team of specialists ensures a smooth transition to the new solution and experienced engineers help to make sure your contact center remains optimized and grows with you.
Features and Benefits:
Intelligent call routing capability via voice, email, instant messaging and more.
Enhanced agent efficiency by handling multiple contacts and quickly accessing customer information.
Easy-to-Use Administration tools make supervisors more efficient.
Ability to leverage real time and historical information to deliver best customer service.
SIP based architecture simplifies development and integration, with a low server footprint.
Contact Center consulting services to design the ideal solution for your organization.
Contact Center Training (End User, Administrative, Supervisor) on the industry’s leading products including Avaya and Cisco.
Real-time monitoring of Contact Center environment.
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To learn more about our partners or take advantage of our solutions:
CONTACT US: 866-483-5737